Government has plans to roll out Huduma centres in all 290 sub-counties in the country.
Public Service and Human Capital Development Cabinet Secretary Justin Muturi said the plan is part of the Kenya Vision 2030 and the Bottom-up Economic Transformation Agenda.
He spoke during the launch of the 2024 Huduma Kenya Customer Service Week.
“We are working to make sure that services like renewing a driver’s license are available in more Huduma Centres. Currently, National Transport and Safety Authority (NTSA) services are only available in 15 out of 57 centres. This must change,” Muturi said.
He hinted talks are underway with the NTSA to expand their service footprint.
He also made his first visit to the Huduma Kenya Secretariat, the Huduma Contact and Tele-Counselling Centre, and the GPO Huduma Centre.
CS Muturi promised that NTSA centres would be added.
“Huduma Kenya has reshaped how the public interacts with government services. We now have four key service delivery platforms – Huduma Centres, Huduma Mashinani Outreaches, the Huduma E-platforms, and the Huduma Contact & Tele-Counselling Centre—that provide citizens with equitable access to essential services.” Muturi said.
