The Directorate of Criminal Investigations (DCI) has launched a revamped ‘Fichua kwa DCI’ call centre in a move aimed at strengthening public participation in crime reporting and enhancing investigations.
The launch, held at DCI Headquarters in Nairobi, was presided over by the Cabinet Secretary for Interior and National Administration, Kipchumba Murkomen, British High Commissioner to Kenya, Neil Wigan, and Inspector General of Police Douglas Kanja.
The facility, first introduced on December 10, 2020, enables the public to submit anonymous criminal intelligence through the toll-free line 0800 722 203. Following the upgrade, the platform now allows confidential reporting via WhatsApp on 0709 570 000.
Interior CS Murkomen hailed the initiative as a major step towards people-centred policing, saying it would foster closer collaboration between law enforcement and the community.
“This upgrade demonstrates our commitment to proactive public safety and responsive policing. It is about making the public an integral partner in crime prevention,” he said.
British High Commissioner Neil Wigan praised the centre’s impact over the past five years in combating serious crimes such as homicide, counter-terrorism, narcotics trafficking, and human smuggling.
He expressed optimism that the latest improvements would inspire greater public confidence in crime reporting and enhance transparency in investigations.
Inspector General Douglas Kanja described the launch as a reaffirmation of the National Police Service’s focus on community-oriented policing.
He noted that upgrades under the programme include the installation of a power backup inverter, an advanced recovery server, and a secure anonymous WhatsApp reporting system.
Senior security officials, including DIG-APS Gilbert Masengeli and DCI Director Mohamed Amin, were also present during the event.
The DCI urged Kenyans to utilize the revamped system to share real-time crime information safely and anonymously, reinforcing efforts to create a safer nation.
