The Kenya Investment Authority (Invest Kenya) and the Outsourcing Alliance of Kenya (OAK) have signed a Cooperation Agreement aimed at accelerating the growth of Kenya’s Global Business Services (GBS) sector and positioning the country as Africa’s leading outsourcing destination.
The agreement establishes a collaborative framework between the public and private sectors to attract high-value investments in Business Process Outsourcing (BPO) and Information Technology Enabled Services (ITES).
The partnership will focus on strengthening investment promotion, investor facilitation, policy advocacy, market intelligence, skills development and Kenya’s international branding.
“Kenya Investment Authority (Invest Kenya) and the Outsourcing Alliance of Kenya (OAK) have today signed a Cooperation Agreement to accelerate the growth of Kenya’s Global Business Services (GBS), including Business Process Outsourcing (BPO) and Information Technology Enabled Services (ITES),” statement read.
Speaking after the signing, the two organizations said the partnership underscores their shared commitment to enhancing Kenya’s competitiveness in the rapidly expanding global outsourcing industry.
According to Invest Kenya, the Global Business Services sector is among the world’s fastest-growing industries and presents significant opportunities for economic growth, employment creation and digital transformation.
The Authority noted that Kenya is well positioned to capitalize on these opportunities due to its youthful and highly skilled workforce, strategic geographic location, favourable business environment and expanding digital infrastructure.
Under the agreement, Invest Kenya and OAK will jointly manage an investor pipeline, undertake targeted investment promotion missions in key international markets, including the United States and Europe, and facilitate the establishment of investors through streamlined services such as Special Economic Zone (SEZ) support and work permit facilitation.
The partners will also implement a comprehensive investor aftercare programme aimed at supporting existing investors, encouraging business expansion and improving long-term investment retention.
Officials said the collaboration is expected to strengthen Kenya’s position as a preferred destination for global service delivery while attracting new investments that will create high-value jobs and enhance the country’s digital economy.
