Nairobi residents can expect faster and closer access to county services after Governor Johnson Sakaja announced a major administrative shake-up that will see the city reorganised into six boroughs.
The county has also reshuffled sub-county and ward administrators in what officials describe as a move to bring government closer to the people and eliminate long-standing bureaucratic delays that often frustrate city dwellers.
“Our goal is to streamline operations, cut unnecessary bottlenecks, and make Nairobi a working city where residents can access services efficiently and effectively,” Sakaja said while confirming the changes.
A borough is a town district with its own administrative centre, allowing all major services to be coordinated locally. Nairobi previously relied on 17 sub-counties and their wards—a system many residents say slowed down service delivery because of poor coordination between departments.
Under the new structure, each borough will have a dedicated manager who will serve as the direct link between the community and county operations.
How the New Boroughs Will Work
Each borough will host a service centre where residents can access essential services without having to go through layers of approvals across different offices.
Central Borough
Manager: Charles Mabonga
Service centres: City Hall, Shauri Moyo
Coverage: Starehe, Mathare, Kamukunji
Eastern Borough
Manager: George Muga
Service centre: Sub-County Administrator’s Office, Umoja I
Coverage: Embakasi North, Embakasi West, Embakasi Central
Western Borough
Manager: Janet Kimey
Service centre: City Park
Coverage: Westlands, Dagoretti North, Dagoretti South
Southern Borough
Manager: Dabasso Wario
Service centre: Joseph Kang’ethe Social Hall
Coverage: Kibra, Lang’ata
Northern Borough
Manager: Serah Gichamba
Service centre: Gatharaini Grounds
Coverage: Kasarani, Ruaka, Roysambu
