Kenyans have been urged to apply for and collect their national identification cards to ease the backlog of uncollected vital documents lying in Huduma Centres across the country.
Public Service Cabinet Secretary Geoffrey Ruku made the call during the launch of the Huduma Customer Service Week in Nairobi, where he emphasized that many IDs and other essential documents remain unclaimed, slowing service delivery.
At the same time, the CS revealed that the government plans to expand Huduma Centres from the current 59 to 290, ensuring each constituency has direct access to critical government services.
This year’s Customer Service Week is themed “Mission: Possible”, with mobile Huduma services being rolled out across counties to bring government services closer to the people during the festivities.
Govt Urges Kenyans to Collect ID Cards as Huduma Centres Set for Major Expansion
To clear the backlog caused by uncollected national identification cards residing in Huduma Centres throughout the country, Kenyans have been asked to issue and get their IDs.
The Minister of Public Service, Mr. Geoffrey Ruku, made the appeal when he officiated at the Nairobi launch of the Huduma Customer Service Week. He noted that a large number of IDs and other vital documents were left uncollected, causing a hold on service delivery.
Besides that, the Minister disclosed a plan by the government to increase the number of Huduma Centres from 59 to 290, thereby giving each constituency an opportunity to access the essential services directly from the government.
The current Customer Service Week, which is aired as “Mission: Possible”, is seeing the deployment of mobile Huduma services in the counties to facilitate easy access to government services during the celebrations.
