KIAMBU, Kenya – A Kiambu businessman is seeking to recover Sh500,000 he claims was fraudulently withdrawn from his Family Bank account through a series of unauthorized mobile transactions.
According to the complaint, Bernard Kiago reported that his account was accessed on the night of June 1, when an unknown individual allegedly logged into his account multiple times and transferred funds to a mobile phone number registered under another person’s name.
Kiago claims the first withdrawal of Sh100,000 occurred at about 11:27 p.m., with four additional transactions allegedly processed before the morning of June 2, bringing the total amount lost to Sh500,000.
The businessman says he immediately reported the incident to Family Bank’s Kagwe Branch in Kiambu County before also notifying the police. However, he alleges that no immediate action was taken to stop the transactions or recover the funds.
According to Kiago, he only accesses his bank account using his personal laptop and mobile phone, both of which were in his possession at the time the transactions occurred.
“The account was logged into more than five times during the night. Even after I alerted the bank’s management, the transactions continued,” Kiago claimed.
He further alleges that his efforts to obtain an explanation from the branch were unsuccessful and that he later escalated the matter to the bank’s head office and the Banking Fraud Investigation Unit for further investigations.
Family Bank is reported to have acknowledged receiving the complaint and indicated that the matter had been referred to the relevant department for investigation. The bank says the case remains under review as investigations continue.
The incident highlights growing concerns over cyber fraud targeting bank customers, with financial institutions continuing to strengthen digital security measures while urging customers to report suspicious account activity immediately.
Editor’s Note: The allegations contained in this story are claims made by the complainant and have not been determined by a court of law. Family Bank says the matter is under investigation.
