The Principal Secretary for the State Department of Immigration and Citizen Services, Dr. Belio Kipsang, has disclosed that more than 57,000 printed passports remain uncollected by applicants at various centers across the country.
Dr. Kipsang revealed the figures today while engaging with the National Assembly’s Committee on Regional Integration, led by Chairperson Hon. Irene Mayaka, during a visit to assess reforms in passport processing systems.
“In 2024, we issued 621,805 passports and have streamlined the application process. However, as of June 9, 2025, despite sending SMS notifications, 57,334 passports remain unclaimed,” said Dr. Kipsang.The PS highlighted key reforms undertaken by the department, including the acquisition of two high-capacity passport personalization machines, procurement of one million passport booklets, recruitment of 286 additional officers, and enhanced staff training on integrity and customer service.
Lawmakers Urge Faster Work Permits, Better Passport Collection Strategies
Despite the progress, committee members pushed for expedited processing of work permits and permanent residency applications for foreigners. They also raised concerns over the backlog of uncollected passports, urging the department to adopt more proactive communication strategies.
“Some of these passports could belong to Kenyans seeking jobs abroad. Many apply through cybercafés and may lack reliable phone contacts. Don’t just sit in your offices—go the extra mile to reach them,” said Kipipiri MP Hon. Wanjiku Muhia.Committee Chairperson Hon. Mayaka emphasized leveraging existing networks, including Members of Parliament, to disseminate information.
“MPs have direct links with their constituents. The department should utilize these channels to ensure applicants collect their documents,” she said.
The committee is set to conduct an inspection of the department’s passport section to scrutinize the application, production, and collection processes.
