The Kenya National Examination Council has moved to calm anxious candidates and parents after technical glitches disrupted access to the 2025 KCSE results shortly after their release.
In a notice released on Friday, January 9, moments after the results were published, KNEC released a list of contact numbers that would aid students, parents and teachers who encounter difficulties accessing results online.
The council said candidates can reach its call centre through toll-free lines 0800 721 410 and 0800 724 900. Additional non-toll-free numbers have also been provided: 0796 975 104, 0796 974 984, 0796 975 132, 0796 974 985, 0797 147 335 and 0797 146 835.
KNEC noted that the lines would be operational throughout the day, calling on the affected persons to call in and get their issues worked out.
“For any results-related queries, our call centre is open 24/7. You can reach us on the above telephone lines,” the examination body has said in a post on its official X account.
The move follows widespread frustration among Kenyans after the KNEC results portal went offline just minutes after the KCSE results were officially released by Education Cabinet Secretary Julius Ogamba. A spot check revealed that the portal became inaccessible at around 11.30am, rendering thousands of candidates unable to view their results.
Early in the year, the CS had said individual results would be accessed online through a link on the KNEC website or directly via results.knec.ac.ke. Candidates will be required to enter their index numbers and one of their names, exactly as captured during registration.
“The results will be live and accessible immediately after the end of this function. It is now my humble duty and privilege to declare the 2025 KCSE examination results officially released,” Ogamba said in the announcement.
This is not the first time such challenges have been witnessed. There was a similar portal breakdown when 2024 national examination results were released, largely blamed on heavy traffic as thousands try to log in all at once.
The Ministry of Education introduced the online portal in 2023 to ease pressure and address challenges associated with the SMS-based system. However, the most recent outage once again brought into focus the pressure the platform comes under when the volume goes up. KNEC has urged patience as candidates and their families await the full access to results, promising further help via its helplines.
