Health Cabinet Secretary Aden Duale has launched the Social Health Authority (SHA) 2026–2029 contracting cycle, dubbed HAKIKA, alongside a new E-Contracting Platform at the Kenyatta International Convention Centre in Nairobi.
The framework aims to strengthen collaboration between SHA and healthcare providers through greater transparency, predictable payments and clearly defined contractual obligations. It follows the completion of the inaugural 2024–2026 contracting cycle.
HAKIKA addresses concerns raised by healthcare providers regarding tariffs, claims processing, payment delays, pre-authorisation, system reliability and empanelment. It also sets clearer terms on benefits, reimbursement, quality standards and dispute resolution.
CS Duale called for timely settlement of clean claims, clear explanations for rejected claims, reliable digital systems and transparent empanelment processes.
He directed that benefit and tariff schedules be included alongside contracts, with negotiated tariffs accurately reflected in SHA’s digital systems.
The new E-Contracting Platform will allow healthcare providers to submit applications, upload required documents, verify licences, execute contracts and track their applications digitally.
Providers have been urged to complete all transition requirements before October 1, 2026.
The launch brought together officials from SHA, the Kenya Medical Practitioners and Dentists Council, Digital Health Agency, national referral hospitals, and private and faith-based healthcare organisations.
The initiative was convened by SHA, led by CEO Dr Mercy Mwangangi, as the Authority seeks to improve efficiency and accountability in healthcare financing.
