Huduma Kenya has announced that it is coming up with a new plan that is likely to make it easier and faster for Kenyans to get government services. The plan is set to introduce a Customer Service Excellence Standard in all government offices with the aim of improving the quality of service offered to Kenyans.
This is likely to be felt by many Kenyans who use government services, including those who use the eCitizen platform. The plan is also likely to see a reduction in the number of delays associated with government services. It also means that people will be handled better at service points. In addition to this, the process of getting government services is likely to be made clearer for many people.
While making the announcement at a conference held at Mombasa County, Huduma Kenya CEO Ben Kai Chilumo explained that the plan is meant to change the experience of people who visit government offices. “We want to make services work better for Kenyans and ensure they are served in a timely and respectful way,” said Chilumo.
For a long time now, many people have complained about long wait times, slow document processing, and poor customer care at some offices. Others have also felt that some of the officers ask for bribes or do not offer clear information when one needs assistance.
Huduma Kenya has stated that the new standard would help address some of these problems by providing clear timelines and holding the officers responsible for providing the services. It would ensure that the services are delivered fairly and without unnecessary delays.
This was announced during a regional quality conference held in Mombasa County. During the conference, government officials and experts gathered to discuss how to improve the quality of service. If fully implemented, it would greatly impact the lives of Kenyans.
