The National Transport and Safety Authority (NTSA) has outlined various ways for Kenyans to check the progress of their driving licenses and number plates.
This has been prompted by the various complaints from drivers who have been awaiting the progress of their driving licenses and number plates for months.
NTSA has explained to Kenyans that they don’t have to visit their offices to check the progress of their driving licenses and number plates. The process of checking the progress of your driving license and number plates is quite simple.
Check on eCitizen
The first way of checking your driving license progress through NTSA is through the eCitizen website. After logging in, you will be able to check your driving license progress through the NTSA services page.
On this page, you will select the option of uncollected driving licenses or number plates. After that, you will be required to enter your ID number if you are checking your driving license progress.
Use the NTSA Mobile App
Alternatively, you can check your driving license progress through the NTSA mobile app. After logging in to
This is a good option for people who prefer using their phones.
Check by SMS
If you do not have internet, you can still check using SMS. Just send your ID number to 22846 and you will get a reply showing the status of your application.
You can also call NTSA if you need more help.
Visit NTSA Offices
If you want to talk to someone directly, you can visit any NTSA office. Make sure you carry your ID. Officers will help you check and explain if there is any problem.
The main NTSA office is in Upper Hill and works during normal weekdays.
NTSA is encouraging Kenyans to use these simple methods so they can save time and avoid long queues.
