The National Transport and Safety Authority (NTSA) has deployed a special team from the eCitizen platform to resolve a payment system hitch that left many motorists frustrated on Wednesday, September 3.
For the better part of the day, motorists struggled to access NTSA services online, with some reporting double charges while others could not retrieve correct invoices.
The downtime sparked an uproar on social media, where many vented their frustrations.
“There seems to be an issue with the payment system today. Why the glitch?” one motorist wrote online.
NTSA later acknowledged the fault and assured users that the issue was being worked on.
“We apologise for this. The eCitizen team is working to resolve the issue. We will alert you as soon as the system is back to normal,” the Authority posted on its official X handle.
The disruption comes barely two months after NTSA carried out major system maintenance that rendered most of its services unavailable for more than 24 hours.
At the time, Kenyans were warned to expect delays in services such as license renewal, number plate applications, vehicle inspections, and changes of particulars.
While Wednesday’s hitch was eventually contained, motorists are urging NTSA to put in place stronger safeguards to avoid a repeat, saying the system glitches often disrupt essential services that many depend on daily.
