Former Prime Minister Raila Odinga has issued a strong call to action for the government to reform its service delivery model, warning that Kenya’s youthful and increasingly digital population will no longer accept outdated bureaucratic systems and condescending leadership.
Speaking during the Third Retreat and Midterm Review of the National Executive, Raila emphasized that the government must evolve to meet the expectations of a generation raised in freedom and equipped with tools to track public performance in real time.
“The government customer is not only young but also educated, daring, and smart,” Raila said. “They have come of age in a freer, democratic and open Kenya. The patronizing attitude and job group mindset that permeates the civil service will, therefore, not work.”
Odinga stressed that the next phase of governance must focus on agility, transparency, and digital responsiveness, warning that the public’s growing frustration stems from a system that feels outdated and detached.
“This restless population needs a government that is easier and faster to navigate, less complicated and less bureaucratic,” he said. “Public institutions must become lean, smart, and attuned to the methods of the young and restless customers.”
His remarks come amid rising tensions and public discontent in various parts of the country, fueled by demands for economic relief, youth opportunities, and a stronger voice in governance.
Odinga noted that while some seek to exploit the unrest, millions are instead seeking solutions and leadership.
“Leaders are put in place for difficult times. Not to merely flow with the current,” he said.
He applauded signs of responsiveness in the upcoming 2025/26 budget, but warned that efforts to lighten the burden on citizens must be consistent and driven by a sense of duty—not political expediency.
“This the government must do, not to win the next election, but because it is the right thing to do.”
Highlighting the importance of good governance and strong institutions, Raila also called for firm action against corruption, especially as the youth increasingly use digital tools to monitor public funds.
“Corruption and wastage in the public sector remain a serious threat. It has to be punished—and be seen to be punished.”
He concluded with a rallying call to the Cabinet and County Governments to embrace inclusive service delivery and clear communication of progress to citizens.
“Without a country, our ideas are mere wishes. But with an imperfect nation striving to do better, we still have hope,” Raila said.
