With just days left before the June 30 tax returns deadline, the Kenya Revenue Authority has admitted that some taxpayers are experiencing missing PAYE records in their iTax accounts, sparking concerns among Kenyans rushing to complete their annual filings.
The issue has particularly affected PAYE credits for November and December 2025, with several taxpayers reporting that the entries are not appearing in their ledger accounts.
The missing records have raised fears among employees that their tax returns could be inaccurate or that they may encounter challenges while filing.
One taxpayer expressed frustration over the issue, saying the missing PAYE credits had become a major inconvenience at a time when many people are trying to beat the filing deadline.
In response, KRA acknowledged the problem and confirmed that some PAYE entries for the two months are indeed missing.
“We acknowledge that some PAYE credits are missing for the months of November and December 2025. We are working to resolve the issue,” the authority said.
Despite the glitch, KRA has assured taxpayers that they should continue filing their returns and not wait for the issue to be resolved before meeting the June 30 deadline.
According to the tax authority, once the affected accounts are updated, the system will automatically reconcile the records and reflect the correct PAYE amounts.
The clarification comes as millions of Kenyans make last-minute attempts to file their annual tax returns, with failure to do so by the deadline attracting penalties.
For many salaried employees, PAYE records are an important part of the filing process as they help confirm taxes already deducted from their income by employers.
The revelation has also triggered fresh calls for KRA to consider extending the filing deadline, with some taxpayers arguing that the missing entries could make it difficult to verify the accuracy of their tax information.
Others have pointed to technical challenges experienced during this year’s filing period, saying taxpayers need more time to review and reconcile their records once the missing PAYE credits are restored.
So far, KRA has not indicated whether it will extend the filing deadline, maintaining that taxpayers should proceed with filing as the authority works to correct the affected accounts.
The June 30 deadline remains in place, leaving taxpayers with only a few days to submit their returns as pressure mounts on KRA to resolve the issue before the filing window closes.