The Directorate of Criminal Investigations (DCI) has expanded its biometric Police Clearance Certificate (PCC) processing services to Turkana and West Pokot counties, allowing residents to obtain Certificates of Good Conduct in less than five minutes.
In a statement issued on Thursday, November 12, 2026, the Directorate announced the installation of the Multi-Biometric Identification System (MBIS) at Lodwar Huduma Centre in Turkana County and Kapenguria Huduma Centre in West Pokot County.
DCI said the expansion was aimed at bringing essential government services closer to citizens by reducing the distance residents travel to access police clearance services.
“The Government’s commitment to bringing essential services closer to the people continues to gather momentum,” the Directorate stated.
How DCI’s 5-Minute Good Conduct Certificate System Works
The Multi-Biometric Identification System uses biometric technology to improve the speed and accuracy of processing Police Clearance Certificates, commonly referred to as Certificates of Good Conduct.
According to DCI, the new system has significantly reduced the time applicants previously spent waiting for their certificates, replacing processes that took at least 14 working days with a faster identification and verification procedure.
“What previously took at least 14 working days can now be accomplished in less than five minutes,” the Directorate stated.
The agency explained that the technology was designed to improve service delivery while strengthening the accuracy and efficiency of criminal identification.
DCI added that the biometric upgrade had “significantly reduc[ed] turnaround time while enhancing the accuracy and efficiency of criminal identification.”
Where to Get Good Conduct Certificates in Turkana and West Pokot
Residents of Turkana County can now access biometric Police Clearance Certificate services at Lodwar Huduma Centre, while those in West Pokot can visit Kapenguria Huduma Centre.
DCI said Huduma Centre personnel received hands-on training on the operation of the new system before its rollout to ensure smooth integration and efficient processing of applications.
“To ensure seamless integration and effective utilisation of the technology, Huduma Centre personnel received hands-on training on system operations and the processing of PCC applications,” the Directorate stated.
The latest installations follow the expansion of the biometric system to other towns, including Eldoret, Kitale, Kitui and Garissa.
The rollout is part of broader efforts to digitise police clearance services and make government services more accessible to Kenyans across the country.