Nairobi residents have been advised to keep emergency numbers close as the October-December rainy season gets underway, with concerns over possible flooding and other weather-related incidents.
The contacts cover emergency response, police services, ambulance services, fire emergencies, electricity and water supply, transport, and other government services.
Residents may need the numbers to report emergencies, seek medical assistance or get help when floods disrupt movement and damage essential services.
Disaster Response and Police Emergencies
The National Disaster Operations Centre (NDOC) can be reached on 0202212386, 0758547049 or 0776390897. Residents can also use its toll-free line, 0800721571, to seek assistance.
For police assistance and other urgent emergencies, members of the public can call the national emergency numbers, 999 or 112.
Motorists who encounter problems during flooding can also contact Britam’s 24-hour road rescue service on 0705100100.
Medical Emergencies and Ambulance Services
The Social Health Authority (SHA) provides an emergency lifeline through 922 for ambulance evacuation and emergency treatment. The first 24 hours of treatment are covered regardless of whether a patient is registered with SHA or has paid contributions.
The Kenya Red Cross can be contacted on 0703037000 or through its toll-free number, 1199.
For Ebola-related concerns, the Ministry of Health can be reached by calling 719, dialling *719# or sending a WhatsApp message to 0700719719.
Nairobi County’s fire and emergency ambulance services are available through 0202344599, 0202222181, 0202222182 or 0202222183.
Reporting Crime and Other Incidents
Residents who want to report suspected criminal activity anonymously can contact the Directorate of Criminal Investigations (DCI) through its toll-free hotline, 0800 722 203. Reports can also be sent through WhatsApp on 0709570000.
Environmental incidents and noise complaints can be reported to the National Environment Management Authority (NEMA) on 0786101100. The agency also receives reports through WhatsApp on 0741101100 or email at incidence@nema.go.ke.
Electricity and Water Services
Residents experiencing electricity-related problems can contact Kenya Power through the USSD code *977#, call 97771 or reach its national service centre on 0703070707. Complaints and enquiries can also be sent to customercare@kplc.co.ke.
The Nairobi City Water and Sewerage Company can be contacted on 0703080598 or 0703080000. Additional contacts are 0724253582 and 0700332355, the latter being the company’s ethics and integrity line.
Transport and Railway Services
The National Transport and Safety Authority (NTSA) can be reached on 0709 932000 or through info@ntsa.go.ke for transport-related enquiries.
Passengers using the Madaraka Express passenger service can call 0709388887 for enquiries, complaints and assistance with lost property.
Kenya Railways also provides assistance through 0709907000 and 0709907555.
County Government and Public Services
Nairobi city residents seeking assistance from the county government may access City Hall through numbers 0725624489, 0202224281, 0730047047 or 0207247047.
The County customer care center can be contacted via the following numbers; 0738041292 and 0725624489.
Huduma Kenya can assist residents through its toll-free line; 1919, WhatsApp; 0747191919 and Email; info@hudumakenya.go.ke
In case of need for assistance in accessing government services through eCitizen, members of the public may reach out through 0207903260 or email support@ecitizen.go.ke. The support center operates 24/7.
Gender Based Violence and Child Protection
Persons experiencing gender-based violence or any person wishing to report cases of GBV may call the toll free helpline 1195.
Persons reporting cases involving child abuse, child protection and missing children can reach Childline Kenya through the toll free number 116.
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Childline Kenya also accepts calls and text messages through 0724555251, 0725352107 or 0732263554. Members of the public can also contact Childline through WhatsApp number 0722116116.
Residents should ensure that they have the necessary contact information so that they can reach out in case of an emergency.
