Information, Communications and the Digital Economy Cabinet Secretary William Kabogo has unveiled a new AI-powered platform that could make it easier for Kenyans to find information on government digital services.
The platform, known as Kabogo.AI, is hosted on the CS’s official website and is being developed as a digital assistant to help users find government ICT programmes, services and official information.
Instead of searching through different government websites and agency pages, users will eventually be able to ask the assistant questions and get directions on where to find the service or information they need.
The platform is expected to help with things such as identifying the right government agency for a particular service, finding official links and accessing information related to the ICT ministry.
Kabogo.AI is, however, still being prepared and is not yet fully operational.
According to information on the platform, it will only be launched after the necessary public information, agency routing systems and review measures have been put in place.
This is meant to ensure that the information given to users is checked before the assistant is made available to the public.
The move comes as the government continues to push for the use of artificial intelligence in public services.
Kenya’s 2026 AI policy supports the wider use of AI in areas such as public administration, healthcare, education, agriculture and financial services. At the same time, the policy calls for safeguards on issues such as privacy, data protection and accountability.
For an ordinary Kenyan, the platform could come in handy when trying to figure out where to get a government service without having to go through several websites.
For example, a user looking for a particular digital service could use the platform to find out which agency is responsible and where to access the official service.
Kabogo.AI also brings together information on institutions under the ICT and Digital Economy docket, including agencies involved in data protection, connectivity, ICT implementation, innovation and digital infrastructure.
The platform is part of the ministry’s wider digital transformation plans, which include expanding internet connectivity, improving digital infrastructure, developing digital skills and supporting innovation.
The government has in recent years also invested in projects such as the Digital Superhighway, public Wi-Fi and digital hubs as it seeks to get more Kenyans online.
Kenya is also expanding its digital infrastructure through investments in data centres, cloud services and artificial intelligence, with the government positioning the country as a technology hub in the region.
But as the platform prepares for launch, one issue will be important: the accuracy of the information it provides.
A digital assistant directing Kenyans to the wrong government agency or giving outdated information could create more confusion instead of solving the problem.
Kabogo.AI therefore says it will undergo checks before it is launched, with its developers expected to put in place systems for reviewing public information and ensuring users are directed to the correct government services.